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Sarah Heng, founder of SEBYS ThinkLab

I connect the dots.

Sarah Heng, founder of SEBYS ThinkLab. Retail, client experience and people, across Asia-Pacific.

About Sarah

Close to the frontline. Close to the strategy.

Twenty years across retail operations, commercial leadership and regional transformation in Asia-Pacific.

  1. 01

    Close enough to the shop floor to see what really happens, and close enough to regional leadership to know what the organisation is trying to achieve.

  2. 02

    Very often the problem isn't that any one view is wrong. It's that they aren't connected.

  3. 03

    I challenge complexity, ask the question behind the question, and turn ideas into something people can actually execute.

How I look at it

Five viewpoints. One conversation.

  1. 01The client
  2. 02The frontline
  3. 03The manager
  4. 04The market
  5. 05The organisation

Retail operations, commercial performance, service excellence, client journeys and people capability, connected.

Credentials

Practitioner certified.

  • Certified Coach

    ICF Associate Certified Coach (ACC)

  • DiSC

    Behaviour and team dynamics

  • NLP

    Language, thinking and change

  • Enneagram

    Motivation and self-awareness

  • Design Thinking

    Human-centred problem solving

  • Who we partner with

    LuxuryBeautyFashionPremium retailHospitalityMedicalService-led

Let's find the real problem.

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